Friday Night Magic 08/21/2009 - Changing to Battlegrounds
For the most part Friday Night Magic was fun at Merlyn's until my last game. The lady that works there gave me a penalty for taking too long. Yes I am pretty new to the game and I can accept that penalty. What I can not accept is the way she said it. She 1. Yelled at me and gave me a really dirty look. 2. She went off on a little tangent how it should not take me that long to take my turn.
My problem with this is, that is not the way you talk to your customers. If she would have said "I'm sorry but you are taking to long to take your turn and I must give you a warning, Please finish your turn quickly, you have 20 seconds to finish your turn". That would have been fine. But she did not do that. She yelled at me instead. This is the reason me and my wife will not be attending Merlyn's Magic Night or spending our money at that store. This is just not the way you treat new customers. That was the first time we were there and we loved the other players and most of the staff. But all it takes is one incident to change my mind about a company. The wife and I will be attending Battlegrounds Friday Night Magic instead. They are located in Spokane WA also.