Santa Ana, CA
All of you people who think that this is an upstanding business that sells "healthy animals" ought to think twice about your animal IQ. I include myself in your group. It had been 30 years since I had made any type of purchase, big or small at Russo's, and the last my family had made was a Lhasa Apso puppy back when the main store was on Bristol. Abby was a great dog; she lived to be 22 with no major health issues. When I went to purchase a puppy for myself, I went to a breeder who bred show dogs. I was disgusted by how they didn't "handle" their animals if the "handler" wasn't there, and how the dogs all lived in play-pens. 17 years later, I bought a puppy from Russo's partly because that's where we had bought our family pet, partly because I was heartbroken over the loss of my baby and I couldn't wait to go find the perfect dog at the perfect breeder...what I got was $2000 in vet bills that remain un-reimbursed, and more heartbreak. My puppy is most-likely dead, and in 13 days, I visited the vet or the 24 hour vet 5 times, because he refused to eat. I had to force feed hm every 2 hours. My vet bills out-priced what CA laws state I may be reimbursed, but what do you do at 2 AM? One Saturday morning, he went into a coma in his kennel. I wiped corn syrup all around the inside of his mouth and gums as instructed. He snapped out. That was the day I had to sign him over to Russo's vet: That was the day I actually had to argue with the manager of the store about how "they don't cover hypoglycemia" to get my money refunded. I urge you to read the CA Health and Safety Codes before signing all those papers they want you to sign at Russo's, because the law says they cover every item that they say they won't. I have since purchased another puppy from a wonderful little shop in orange which is owned and operated by a veterinary group and my puppy has allergies. They will cover all allergy related expenses until she either outgrows them, finds a treatment that cures, or for life. Now that is service! I will never buy as much as a can of dog food from Russo's ...it's a shame because the poor kids who work there really love animals.