Las Vegas, NV
To the Management of HMS Host Restaurants:
This letter is written regarding the treatment and humiliating service that I received from the manager in Anthony??s Seafood Restaurant (a subsidiary of HMS Host Restaurants) in the Seattle/Tacoma International Airport on Friday, October 2, 2009. More specifically, I am writing this letter to address the questionable validity of your company??s motto ??HMS Host making the traveler??s day better with?fresh food, attentive service, superior concepts, traveler expertise.? Not only did I not receive any of the advertised merits of your company, I suffered a most humiliating and distressful experience in Anthony??s Seafood Restaurant in the Seattle/Tacoma International Airport (SEATAC) on Friday, October 2, at approximately 9 p.m.
After I deplaned, I had a short stay in SEATAC and went to Ivar??s Restaurant and purchased 4 crabmeat cocktail orders to take to Victoria, BC (my final destination). I carried my sealed and closed Ivar??s take-out bag of crab with me into Anthony??s Seafood Restaurant at SEATAC to have my favourite meal of two orders of pan-fried oysters. Upon entering Anthony??s Restaurant and ordering the oysters, I was told by the hostess that I had a four minute window to order my meal before the restaurant closed. I quickly seated myself at the bar counter and waited to order the oysters. A server came quickly to me upon seeing my Ivar??s Seafood bag and told me that I could not consume outside food on the Anthony??s premises. I quickly replied that ?? No, I am not eating my Ivar??s food here and would like to order two orders of pan-fried oysters.? The server then asked for my identification. I laughingly said that I am almost sixty years old and produced my ID readily. Her remark to me was that since I was seated at the bar, they had to see everyone??s ID because they ??ID everybody.? Although I sincerely doubt that they have time to ID everyone, I chalked it up as the dim bar light must have really enhanced my youthfulness or the light must have inhibited the server??s eyesight. The manager of the restaurant, Mr. Jeffrey Flood, came over and told me that I could not have the Ivar??s Bag in the open on the premises because if his boss walked in at that moment he would have an absolute fit. He also said that ??having an Ivar??s bag in Anthony??s Restaurant is like taking a McDonalds burger into Burger King.? He also said that ??Since Ivar??s only serves frozen food and Anthony??s only serves fresh food, the Ivar??s bag does not look right.?
His next statement to me was interesting. He said verbatim, ??By right I could ask you to leave.? He told me that I could only stay in Anthony??s Restaurant if he could put my Ivar??s bag in another camouflage bag and he proceeded to put my Ivar??s bag in a bag that he had quickly grabbed from somewhere. I informed Jeffrey Flood that I have been in the restaurant business and what he did was ridiculous and that I would leave Anthony??s Restaurant. He wished me a nice day. While all of this was transpiring, I heard other patrons in the restaurant commenting on the manager??s unreasonable behaviour. The gentleman sitting next to me at the bar encouraged me to stay, but I told him that any food I consume there no matter how fresh it was supposed to be would leave a bad taste in my mouth after being treated in such a humiliating manner.
During my long walk back to my departure gate I gave the incident a lot of thought and decided that I could not live with myself if I allowed someone to unjustly tell me ??by right? he could ask me to leave when all that I wanted was to spend $40 on a nice meal on my way home to Victoria. I walked back to Anthony??s Restaurant and asked for the manager??s name as well as the owner??s name. My intent was to file a major complaint against the manager??s (Jeffrey Flood) behaviour. Mr. Flood informed me that he worked for a very big company and the company has a huge legal team and he would welcome seeing me in court.