I, along with other family members , are very satisfied second generation Kingsway customers. Realizing that every window, retractable, etc..must be individually and accurately measured before any job can even be quoted, let alone started. Because each piece is custom , it is cut and sewn by the owner himself, and we accept the fact that once in awhile a job, repair and or estimate may be delayed. We also take into consideration that the rain,wind and snow interfere with the measuring, installation and the take down of awnings. While everyones definition of good customer service varies, we believe Kingsway to be first class from their quality of craftsmanship to their dedication to their customers. You will not be disappointed. Sometimes to get the best you have to be willing to wait a little longer.