We LOVE this practice. My Daughter (5) has been with Dr Jordan since birth and my son(2) has been with Dr Chazen since birth. Both have different styles but both put your mind at ease and tell you the truth. Nurse line is awesome! Can leave a message any time during the day and they always call you back. Never had a problem with same day sick visits. Nurses and Dr treat children with respect and kindness. Desk staff is not chatty, but I could care less. That is not why I am there.