I've been a member for over 4 yrs to WOW Fitness in Middletown. I recently went in to cancel my memebership--i had a very poor speaking, blonde young girl raise her vioce to me cause i wanted to cancell in person and not via certified letter written in the contract-- i did not remeber the details of my contract --it was over 4 years old---but she reminded me by litterally shoving the thing in my face while repeating its terms in very broken english. Ive never been so confused and treated with such rudeness. The staff personal turn over has been consistently an issues since ive been there! I understand it maybe hard to keep staff --but at least higher people that are customer friendly and can speak proper english!
As far as my membership there--the place was clean and there were plenty of work out machines to use most of the time!
Watch your membership balances --they run specials all the time for new customers --offering very low monthly rates for services that you have--when you want to get that new rate for being a long time member they make you pay a sizeable down payment first --even though the "new" member does not have to but can get the very low monthly by simply signing up.-- I dont think this is a good way to treat a loyal, long standing member!