New York, NY
I booked an hour long massage at this place because it was near two places I had other appointments. I booked this massage because I had just run the marathon and needless to say the front of my legs were rather sore. I mentioned this to both the receptionist at the front desk and the masseuse. The masseuse did my backside including my legs, then my front including my chest and arms. I was looking forward to having my front legs massaged like you can't imagine but just then the masseuse mentioned that my time was up and would I like to continue. I was like what??? She agreed to give me a little bit on my legs for free but unfortunately I couldn't stay much longer because of my next appointment. Personally I think she did it on purpose since she knew my legs were hurting and she thought I'd just say sure to continue more for more money. I mentioned to the receptionist at the front desk that I'd never had an hour long massage that didn't cover the front of my legs and particularly it should have been done since I mentioned it. She said that she was sorry that sometimes there was a miscommunication and that she could offer me a 50% discount. I said that was fine and felt better but I mentioned that I had wasted my time and would need to book another massage (elsewhere). In the end she said that she had actually said a 15% discount. That's what I was supposed to get anyway from being a first-time customer according to their website and some of the other reviews here. If you ask me, this place is shady.