San Francisco, CA
When we called yesterday to tell them they were billing the wrong insurance they were VERY defensive and rude. They were very short and curt, saying things like "are you getting the date?!" and "well I am NOT seeing you or your information in my system!" and other things off the cuff. We end the conversation with the agreement that she's going to call us back today when she talks to the right insurance agent. They don't call us back that day. Their phone demeanor was hosile and rude, and we're never going back again.