San Francisco, CA
I own a 2001 Subaru Outback. In March of 2009, I smelled oil burning. I told my husband, who also noticed the smell. We had been taking both of our vehicles to this shop for the past 3 years or so. I brought it in and was told that my timing belt was skipping because my water pump had a crack in it, and was leaking on the belt. I was also told that I needed my O seal and Cam seals replaced as they were leaking oil, thus producing the burning smell. We agreed to the amount of work reccommended, and paid about $1,200. I continued to smell the burning smell.
My husband took the car in on Columbus Day to have an alignment, balance, oil change, and to have it checked since the burning smell never went away. He was told it would be all done within 2 hours, and he decided to wait for it. 6 HOURS LATER...they realized he was sitting there still, and they hadn't done anything, but to locate that the head gasket was leaking. Apparently, the mechanic left the paperwork on a service manager's desk, who knew my husband was there, who never came to speak with him, but instead left him there waiting. My husband also learned that back in March, the mechanic suspected a head gasket leak, yet never told anyone, until after we had paid for the work and left. He documented it in the computer, AFTER we had recieved a write up of all his work (which I will explain momentarily never happened).
When my husband asked for a quote to fix my head gasket, he was told $2,600-$2,800 just for the head gasket repair. Seeing that this was extremely high and would this be better to just buy a new Subaru, my husband took the car to Dulles Subaru, Kia, Jeep. The head gasket repair, 4 new tires installed, balanced, aligned, new O2 sensor, new Cam seals, new O ring, oil change, new spark plugs, and a fuel injection service totaled $2,100.
G&C Express Auto is taking advantage of people. When the Subaru tech looked at my car, he discoverd that the $1,200 worth of work we paid G&C to complete, was not done. They charged us parts and labor for new Cam Seals, New O ring, and a new timing belt. They put my timing belt on incorrectly, so it was skipping, they NEVER replaced the O ring or Cam Seals, because I have the original Subaru parts from 2001 in a box that the Dulles tech gave me, thus proving that G&C stole money from us for parts and labor that were never done.