I purchased a 2008 Mazda 3 on Friday Jan.15. I appreciated the sales person driving to my work to come and pick me up. The sales person was not helpful in terms of helping me decide between a new or used car or going through options, etc. I purchased the car I had originally selected, even though I had this uneasy feeling buying from a dealership I had never worked with and so far away from my house and work. On the weekend, I noticed a dent, not very visible on the roof of the car (perhaps from a baseball). I called in to report it and was wondering where I can take the car to get it fixed (I am pretty sure an easy fix, because there is no chip or paint removed). First the sales woman, then the manager Rick McLarry told me their used cars are sold as is as far as cosmetics go and that sure I could bring it in to a Walser collision center and he can get me a price quote. What??? I paid $16000 and he thinks if the customer did not see it on the lot, then it is too late??? I would never have bought it had I seen that dent when I was at the dealership and they did not disclose it. It was not a $3000 used car....I had to finance it.
I am so disappointed at the customer service at this place. I will never do business with them and I do not recommend this dealership. Just a bad taste in my mouth....a bad experience. Next time I will stick with regular Lupient dealerships and higher class customer service of Infiniti that keeps bringing me back to them.