I know who they speak of when they speak of "rude". I've had my moments with her also. However, Dr. Robertson is wonderful. My 4 dogs all feel at ease with him, as well as the other vet at this office. Most of the staff is very good, and helpful. One bad apple will not deter me from continuing my patronage with Dr. Robertson. The fees are reasonable as well. Guess you can't please all of the people all of the time, but I'm a happy client.