Where to start...Upon arriving, and only one other customer in the building, I was told a would have a 15 minute wait. Forty-five minutes later I was sat at a table. Instead of using nail polish remover, she used the dremmel tool to get my polish off. After the fill was done, she never put cuticle oil on my hands and did not let me wash my hands, i was covered with the debris from the dremmel tool. She did not use a buffer after the fill so there were pieces hanging under my nail and pieces of cuticle sticking up in the air, I had to go home and refile my own nails because they were catching on everything. She only had one hand dryer so she wanted me to pile my hands on top of each other to dry them, with wet nails and a two inch space to put them in!!! I just moved here to Northampton and love it, anyone who has acrylic nails should beware of this place. I beg you to please go to somewhere else, you are wasting your money!!!