well, where can i start?... Five points sash and door is run by a ragtag group of guys, most of whom lack professionalism. I had a chance to speak with several of the installers on my trip down to the store. I wanted a good deal and the owner of the company told me he could give me one... But, when i went down there, they were insulting, and obviously considered me stupid. They gave me no good deal, and further more insulted my intelligence by telling me that there are other stores in town that will not provide me with what i would have considered a "deal". I caved anyway and purchased my windows... , when they came to install them. they were late, didn't use drop cloths and let dirt get all over my new rugs...
the installer used many slurs most of which were racial in origin, and since they assumed i couldn't speak Spanish, they spoke very freely. If i were to do it all over again i think that i would have gone to clark adams or another reputable window company, instead of one that is by no means reputable. I would even consider doing it myself.
Again, this is not a company that i will consider again.