San Diego, CA
I wish I had good things to say about Pep Boys in Santee, C., But that wouldn't be telling the truth. The only two people in the store actually working were the women cashiers. And both of them knew more than any of the "boys" working there. The "service manager" was a complete joke. I watched 5 cars drive off from the outside service lane because he didn't even acknowlege that they were waiting. It took me less time to get my tire repaired at Discount tire than it took me to order a simple part from the parts department. And Discount tire fixed my tire for free.
I had a slow leak in my left front tire. As son as I stepped in the door someone asked me how they could help me. The Customer service rep said it would take about 30 minutes but they would see if they could squeeze it in faster. 10 minutes later I was driving away with my repaired tire. All free due to the road warranty I bought when I bought the tires. That's 10minutes from when I walked in the door. No problems with having to find all my paperwork, they looked it up. This is not the first time I've had great service at a Discount Tire Store, all the DT stores I've been to have great service. It must be a corporate policy to hire the right people.
Terrible Customer Service, long phone tree that defaults to the sales department. Sales Reps don't listen, are rude and are only interested in the sale. Avoid at all costs.
Very professional and helpful. Responsive to questions. Gave recommendations for other gunsmithing services.