I have been going to them since 1997 and was mostly satisfied until our horrible experience last month. We had to make the extremely difficult decision to have him euthanized because he was suffering and not living a comfortable life despite trying many different things to help him when he became ill. I was comforted when Dr. Forsythe told me they would give him a sedative to make him go to sleep before they did the euthanasia. She said we could be with him when he went to sleep. We went home and thought about it and when we called to make the appointment, were told the same thing: he would go to sleep first, which could stay for, and then he would be taken in the back for the euthanasia. When the time came for the appointment, our 7 year old daughter wanted to go to comfort him. Originally I would never have considered she go, but since they said he would go to sleep first, I thought it might be good for her to see that and know he simply went to sleep. So my husband and daughter took him, I wanted to, but just couldn't handle it. MISTAKE #1: They waited 5-10 minutes in the waiting room. I never had to wait at all when I had to euthanize my previous 2 pets with them, they took me right back, knowing how hard it is to say goodbye. And I have seen others during our visits there that were also taken back right away, not even sitting in the waiting room because they were too upset. Once in the room, my husband was given the choice of an IV or a needle for the sedative that would "make him go to sleep". He chose the needle and was told he would GO TO SLEEP in 5-10 minutes. And they were left alone to say goodbye to him. But he didn't go to sleep after 5-10 minutes, so (MISTAKE #2) they left them alone again to wait with him. He still didn't go to sleep, but he started to moan and cry and my husband said he looked like he was having convulsions. My daughter was hysterical and my husband went to get someone. He was asked if he wanted them to give him more of the sedative. He refused, feeling our dog was suffering terribly from it and just wanted the suffering to stop. He told them to euthanize him immediately and he and my daughter left. Once home, he was so upset that it happened that way, he called the vet office. He spoke with Dr. Fulton (the one he saw at the visit) and was told that it was a rare reaction, but that he wasn't actually suffering. He was also told that we should not have expected our dog to go to sleep, but just be relaxed and calm after the sedative (which he wasn't). WE HAD BEEN TOLD 3 TIMES THAT HE WOULD GO TO SLEEP! If we weren't told that, my daughter wouldn't have been there and she would never have had to experience such a sad thing! My husband was so upset he couldn't tell me much about what the vet said and so was I so I couldn't call. My mom knew how upset I was and called for me. She was told she would hear back on a particular day and (MISTAKE #3) did not. She didn't hear back from the head vet (Dr. Love) until a week after calling! Meanwhile, I am devastated because I felt the suffering we were trying to end was escalated when we took him there and my daughter can't stop talking about how sad she was when he wouldn't go to sleep. I eventually talked with Dr. Love and feel that probably he wasn't suffering, but having involuntary reactions to the sedative called an excitement phase. I didn't like the way she talked to me most of the time, only apologizing for the situation with the dog, but not admitting any wrongdoing or mistakes on their part. My biggest problem is the way it was all handled. Why take so long to return calls? Why say he would go to sleep in the first place, if he would just relax? And why not say there is the possibility of the excitement phase, so don't be alarmed?!!!! I will never go back there again. They made an extremely difficult time almost unbearable. (One nice thing they did was make a clay pawprint for my little girl, but then never mentioned it to me when I spoke with them. My husband had forgotten about it because he was so upset. I found out about it when I requested his records and did get it from them later.) What a horrible ordeal!!! Please beware and ask questions no matter where you go!