After breaking two sockets trying to get the lug bolts loosened on my ancient car, I took it in to them. They broke two of their own sockets loosening them and charged me nothing. I was impressed enough that I ordered tires for it on the spot, even though I was planning on doing that elsewhere. During conversation, I must've gotten my numbers mixed up because when the tires came they were the wrong size. They said they'd get the right size to me, no extra charge, even though the right size were a bit more expensive than the wrong ones I'd already paid for. All around good guys, in my opinion. I'll go to them again with my tire needs.