Port Washington, NY
I adopted a puppy from NSAL 6 years ago and had a mixed experience. Basically, the day she got home, she started vomiting and having diarrhea. It turned out she was too you, had kennel cough, and a parasite. I gave them the benefit of doubt and after our dog passed away in 2008 (a virus) we decided to get another dog.
We went to NSAL (with our toddler) and specifically explained that we are looking for a puppy with a temperament that could fit a family with young children. They had one dog who did not have an age restriction whom we adopted.
Within one day of being at our house again, the dog started peeing blood. She had caught a terrible bladder infection, which lasted for weeks and required double treatment by our vet.
As the dog was just recently brought to NSAL, she was not spayed yet, they took a $75 deposit, which we were to receive back after we fax in documentation that we did spay her.
In the course of a 3 month span, we tried calling them multiple times, one because of the bladder infection - no phone call back. Then after we spayed the dog, we faxed all information over (to the number they provided), called several times during the course of the week (again, no one returned our phone call) and the funds were never returned to us.
Pretty soon after having the puppy it turned out that she had some dominant tendencies and was a bit bite happy. We took her to classes, got a trainer, she always had 2 hrs of exercise a day. Long story short, she ended up nipping our son. The dog is a fine dog just not a family dog that should be around children. No blood was drawn and I can see that it was more of an accident as she also was not aggressive.
After the incident, we immediately called NSAL to report what happened and to get advice (return the dog.) As usual no one called. My husband went to the shelter with the dog the next day to try to speak to someone - everyone was on lunch break. In addition, the security guard showed my husband the finger (middle) when spoke to him regarding returning the dog.
In the end, we drove away, spoke to the AC&C who understood the problem, responded, and took the dog in. A VERY different experience.
Here is the deal with NSAL - they are making their money off puppies, they apparently pay farmers for the puppies they take (the owner of the dog training school compared them with a puppy mill) and they have NO interest whatsoever once they receive the money for the puppy. If you want to help a shelter dog, go to the AC&C or the Humane Society. Otherwise you may as well go to a good breeder....