I was charged for services that I did not receive. My account was given to a collection agency after I requested to know why I was being over charged. The owner's wife cursed at me for questioning a $500 bill she had sent to me. All the bill said was $500 was owed with no explanation what it was for. They have not been out to my residence in 4 months and now say they are owed $1600. That's kind of hard when I was supposed to pay $160.00 per month, for a one year contract.