I have purchased 2 desktop computers from Vision and have 1 laptop computer purchased elsewhere. Technical support at Vision is first rate! I have had my laptop serviced by them at the store, and have had them log on remotely to both of my home units to fix problems. It should be noted that these problems were the result of a Vista install by someone else (not Vision) and virus issues (I have two teenagers in the house!). Raoul and Raymond (on two different occasions) were simply outstanding in getting me up and running in no time. I have nothing but great things to say about Vision!