We had a completely positive experience at Newport Pet Clinic. Dr. Kratt is an exceptional Dr. He is very knowledgeable, helpful and explained the situation with our Chihuahua in terms that I could understand. I phoned the clinic twice with questions- once before and once after her surgery. Dr. Kratt called me back himself to give all of the information I needed concerning our dog.They don't push you for more services-but educate you on optional services and why you may want consider them.I have used several clinics over the past years---this is one that we will stay at and would defenately recommend to anyone. We are indeed satisfied customers.