I recently had work performed on my vehicle by the Western Auto Service Department on Kent Island. The customer service at this location is the best customer service I have experienced at any retail store. My car was fixed in a timely manner with a recommendation of purchasing tires in the near future. I even received a follow up call a couple of weeks later checking to make sure I wasn't having further problems. I never get the feeling that I'm being ripped off and they never tell me of additional unnecessary work that needs to be done like I have at any other auto service department (IE. Pep Boys or Merchants). Thank you Western Auto (Brian) for giving me a good feeling of satisfaction.