I did some research and read reviews online about this company. I had an old water heater that was leaking. I callled around and did some research. I read a lot of good things about Bradford White and their web site recommended this company. I found their price to install a water heater very comprable to other companies in Portland. I was impressed that their web site said the owner did the work. It is true, Nick the owner brought out a new water heater, removed and hauled away the old one and installed the new one. In addition, he also gave me an estimate to replace my shower valve while he was here.