I was a patient of hers for about 6 years, moved away from Raleigh a few months ago. She is very professional, diagnosed my skin cancer, listened well. She gave me free samples on most visits. She is no chatty-kathy but I prefer that while I'm sitting there half naked in a paper smock. I think she is kinda spunky, I don't know why people would think she is cold. I miss this doc and hope I can find someone like her here in Florida.