RUDE Beyond compare. I sell my frames online without glass and line up frame shops to install the glass for my clients in their area. The person who answered the phone cut me off half way to tell me they were with an important client and did not have time for my sales call. Unfortunately her horrible English prevented her from understanding that I was looking to purchase glass... not sell it to her. Horrible! I repeated myself several times.... but she just would not stop talking about how busy she was. Beware!