Sadly, my experience getting my hair colored at Touch of France ranks as the second worse experience of my 53 years. I specifically asked for foil highlights over the phone, explaining why and was assured there would be no problems and my stylist was very good at what I wanted. However, when I arrived, specifically told my stylist what I wanted, and after going to the back 3 times to mix my colors, my stylist actually talked me out of foil highlights (big mistake!) and into coloring my hair a darker blond and then doing very light blond highlights on top of that. I then warned her that if she used a color treatment with ash tints it would turn my hair a reddish blond, which I hated. Alas, when I left I was a redhead! I also could not see any highlights! It has taken two months to get that color toned down. I did write a letter explaining why I was not coming back in to get my hair cut and surprise, surprise never recevied a response! When will certain stylists learn to do what the customer wants and when will they learn to say I'm sorry for what I did to you?