My family goes to Champps about twice a month and we generally get good service. The burgers are excellent and my mother really enjoys their Caesar salad. We are not sport enthusiasts so we try to avoid going there when there are big games going on because it can be very busy. Most weekdays are perfectly enjoyable. Cons include the absence of booths and the privacy they provide and the fact that they often don't honor corporate Champps coupons and promotions because they are a privately owned.
Both Dine-In and Carside-To-Go have good service. Food is always deliver to the table quickly. Place is clean and staff is friendly. My family loves the 2 for $20 special and the milkshakes (the wildberry flavor is to die for). My only issue is it seems less private and the table are pretty close together, sometimes I feel I should be having a conversation with the table next to me.
My mother and I love this place! We eat here every Monday because they have a special. $3 for an individual one topping pizza! We've alway gotten very good service and now just about every server and manager that works Monday knows our order. The thought of not going every week just gives me an intense craving for their Cheesecake Wrap dessert. The ambiance is great and it's a perfect casual place for catching up with friends and family.