I bought one of Vision's laptops a couple of years ago...thinking that I was getting a good deal, not great, but good. Looking back, I paid way to much for what I got. Also, I have had problem after problem with the laptop. When I first opened it out of the box at home on the first day I bought it, it had some sort of problem (I thought it was a memory leak), but after about 6 trips back and forth to their store and several months of having the same problem with the laptop, they still couldn't figure out what it was or how to fix it, so they gave me a replacement. But before the getting the replacement, during one of the services, one of the techs decided to upgrade me and install a web cam on the laptop without consulting me. When I went to pick it up (the original problem still was not fixed), he actually had the gall to charge me for the upgrade, when he installed it without even asking me if I wanted it! I even said as much, but still had to pay for the unauthorized upgrade! All I have to say, is if you buy from them, buy the extended warranty because you'll need it! I run very good virus software on my computer 24/7...haven't been a day without it since I bought the thing, but ended up getting a virus somehow...or at least that's what they said it was, but never could say exactly what or which one...so after wiping out all my hard drives and "fixing" the problem, I had to reinstall all of my files on the computer for about the 5th time...thank goodness I backed up my files! And of course, viruses aren't covered under warranty, so I had to pay out of pocket, a lot more than I bargained for, for that fix. Some people, such as Neal Boortz, have had great experiences with Vision, but as far as I'm concerned, I will not ever buy from them again nor will I recommend anyone else do so!