I work in the area, but had no idea the salon existed until I overheard someone talk about it. In need of a hair-do shape-up, I strolled down Portland to check out Frances Ray Jules. It looked nice as I peeked through the window, so I stepped in and asked if a someone was available to re-shape my very thick hair. I was helped immediately and matched up with Ellen...who was great. Ellen took her time to "get to know" my hair before we went over to the sink. We spent a few minutes reviewing my likes and dislikes regarding the style, and Ellen walked me through her recommendation and technique so I felt very comfortable once she had the scissors in her hand.
I walked out a very satisfied customer...and received very flattering comments the following days. I'm heading back to Ellen to see what she can do with color.