I want to talk about my experience with their cremation services. I disagree with the lady about the bones and ashes. I wanted my pet cremated and ashes returned to me, I did not expect him to be the same as when I left him! I did not receive the ashes from the cremation people, but from the front desk.His ashes were placed in a plastic box. To the staff member who took care of my dog I thank you for taking care of him and returning his ashes to me! I highly recommend your service.