I researched everything I could about the Layton Animal Hospital and I was nervous about what I have read about the customer service. I thought everything was fine. Normal. friendly. everyone seemed happy to see my puppy. I liked the fact that the staff was calling me mama. And I do think of my puppy as a baby. In all I was very pleased. I got lots of information and coupons. I live half an hour from this place but its worth the drive. Also I couldn't find my drivers license for the check I wrote and they let me slide. Thought that was very nice.