Las Vegas, NV
They left my dog sitting in his own feces for over 24 hours!!
I have been going to this vet since first getting my dog 2 yrs ago. They have always been high in price, but I am willing to pay for proper care of my dog. I just took my dog there when he was having serious diarhea. From the very beginning, the front desk was not friendly. This lack of customer service continued throughout my entire experience with Pebble Maryland Animal Hospital. The vet did not even take my dog's temp to see if he was ill, just immediately recommended $110 x-rays. Then said that he would need treatment and should stay there for 24 hours to receive fluid injections. The cost was over $400 to treat diarhea. I felt ripped off, but out of concern for his health agreed to have him stay. The next day when I picked him up and got him in the car, I noticed he had a strong stench to him. I picked up his tail and he had feces caked on his legs and tail. As though they just left him sitting in his diarhea for 24 hours and did not even wipe him off. He was traumatized, crying and sitting there when he usually is very hyper. I called and asked to talk to the vet. The receptionist was rude and kept putting me on hold and then asking why I needed to talk to the vet. Finally, after being on hold for at least five minutes I talked to a vet. I explained the situation and expressed my anger and she made excuses, blaming the "girls". According to the vet, the morning doctor was not there that day so the girls must have overlooked the caked on feces when they were getting the dog ready to leave. My dog had feces dried up on his leg, so this was not a recent incedent that could have been overlooked, especially with such a strong stench to him. Obviously, they had left him sitting in it and never even wiped him off the entire time he was there. To top it off, she offered a complimentary bath the next time I bring my dog there. As though I would ever trust them with my pet again.