San Francisco, CA
I have been extremely frustrated with this company. Their main goal is profit. I had my deck stained one summer. The next summer, most of it had warn off. I said for the hundreds of dollars that I paid, I feel the stain should have some degree of warranty. With a fight, they said that they would give me a discount rate. I wasn't satisfied, but paid the extra to have the work done. The next spring, or spring of 2010, a lot of the stain had warn off. Again, they said that I was covered under some warranty and recharged me ( which I thought was too much money) and paid half down. Well, it has been two months now and the work is still not done. Last winter I called them for ice dam work. They came out and did the work for over $1000 dollars. All the work wasn't completed for that price, and the main area that I asked them to complete, wasn't even touched. They came back out and did the area that I requested. They sent me a bill for $1300, when I said that I didn't want the cost to exceed $700 at the start. With a fight, we agreed to meet halfway. Two weeks later the dams were back. I called them and said that I can't believe that people spend $1300 every other week to keep their gutters cleaned. He said ...Oh no, they have their roofed racked to prevent that. I asked them why they didn't tell me that before and he apologized that he had not. He told me that they could come out for several hundred dollars an hour to rack my roof. I am not a millionaire and declined. Afterwards, I found out there are other ice dam companies that don't charge by the hour. I recommend that any consumer look for a company like that!