All in all had a great experience..was immediately greeted upon arrival, fast curteous service. Immediate shuttle service.. And a great mechanic who wasn't even involved in working on my Toyota, but overheard my conversation while checking out.. The mechanic that had been working on my car couldn't "replicate" was I was concerned about.. Then mechanic Mike? offerred to go on a drive with me and immediately knew the problem and explained things to me..brought my car in the next week, and problem solved!! Btw.. I've had that concern for years and nobody could tell me what the problem was!! He has great customer service skills and is excellent at his job!! Thank you!!