Mr. Mitchell is definitely a grumpy old man type. I imagine he has had to develop a "tough" attitude because of his dealings with many poor tenants. However, being rude, short, and nasty to people who are not bad tenants is no way to earn repeat business. I am able to over look it because I worked in a retirement home so I think the attitude is just adorable, but I can see how this demeanor would immediately insult and anger most people. His policies are strict (and greatly outdated,) but as long as he is informing you of them ahead of time prior to the lease signing, and you agree to them (no grace period at all, no partial payments, no checks or cash- money orders only, no phone calls or emails only handwritten letters etc) then you should honor them. If you are a good tenant that pays on time then the grace period shouldn't be an issue, and I did find that he had repairs made in a timely manner. For me, standing in line at the post office with hundreds of dollars trying to get a money order just became too much hassle. I will be dealing with someone else who is appreciative of a great tenant and doesn't treat me like a criminal.