Crest Hill, IL
September 7, 2005
To the Doctors and Staff at Crest Hill Animal Hospital:
When I looked up the definition of ??hospital? I found that the term refers to a facility that admits patients and keeps them until they are able or should go home. These are called inpatients.
A ??clinic? on the other hand has patients that come in for diagnosis and/or therapy and then leave (outpatients).
So why am I telling you this, because as I am heartbroken, crushed and mad as well. Our family??s beloved dog, Reba, died Sunday after being released Saturday afternoon from your facility because you were closing for the weekend and as Monday was a holiday would not be open until Tuesday. Well my Reba didn??t last 24 hours after being released.
Reba had suffered a pancreatic attack that was very serious and was in fact life threatening. My dog was sent home with an IV bag and needle to be used subcutaneously if needed on Sunday and Monday by us, non medical people, who in retrospect did not realize our Reba was so sick.
We were told we could take her to a 24/7 animal hospital in Aurora or Mokena but, after consultation with her regular two doctors we believed Reba was well enough and would be more comfortable at home. She was not. Sunday morning she seemed very sick so we bundled her up and drove to the Aurora hospital, which was the only facility that could keep her until she was healthy. By the time we arrived, Reba was not able to stand and shortly thereafter died during efforts to save her, including two attempts to restart her heart.
I am taking responsibility for Reba??s untimely death. I should have taken her to the Aurora hospital sooner and I will live with that the rest of my life. I let her down but I also believe in my heart that you too let her down.
I am not a trained veterinarian. When my Reba??s life was draining out of her she needed professional help, your help. But it was the weekend, you could not be bothered, you could not even call to check up on a very sick dog.
There is a doctor in front of your name. That should stand for something. We look to you for guidance and trust you with our most precious companions. Please do not let my Reba??s death be in vain. Please institute a call back program to check up on your patients that could not stay. If I had talked to the doctor I am sure she or he would have told me to immediately take her to the hospital.
You have three offices, can you not have one with a full time staff.
I am furious that so many veterinarian offices are not staffed full time, 7 days a week, 24 hours a day. These are medical people, doctors and staff who are supposed to give care to our pets. When I asked your front desk, why they do not stay open full time she candidly said, nobody wants to work the hours. Well, too bad, your dedication is to a living pet not to some paperwork that can wait until tomorrow or after the weekend.
My Reba is dead, but I sure hope you all enjoyed your holiday weekend.
I believe the word hospital should be removed from every veterinarian office??s name if you??re not open for the pets full time. YOU are not a hospital, you are just a clinic. The word hospital is not deserved.
I apologize for such a bitter letter, but I am bitter. It just is such a waste of a beautiful animal, my Reba. So do not send me a card telling me she is due for shots for the only thing I can bring in is ashes.
(Reba: August 1, 1997 to September 4, 2005)
Then I did receive the card notifying me of shots for my dogs.
I was surprised to receive a postcard from your office reminding me that two of my dogs were due for your services.
Considering that I sent you a heartfelt letter last September regarding the loss of my beloved Airedale, Reba, that you never deem important enough to respond to I would have surely surmised that you had taken me and my remaining pets OFF of your mailings as I was certainly a disgruntled customer.
If anyone from your circle of offices would have had the courtesy to reply to my heartfelt letter I may have not been left with such a lingering bitterness towards your facilities.
I am very disappointed that not one of the Doctors (many of whom I have brought my animals to for many years) could not find it, if not personally, at least ethical and good business sense to contact me. My belief was that you and your staff were truly caring compassionate people not just in it for the money??guess I was wrong.
Please remove me from future mailings; I don??t need the reminder of the one that isn??t here.