GREAT! I had an issue with my main sewer line. Raw sewage was backing up everywhere. And if you are from Columbus Ohio, it is likely that the first person your are going to think of at a time like this is Roto-Rooter! I found their web site and made my appointment online. WAY EASY! The online site allows you to schedule a time that fits your schedule, then sends you a confirmation. On the date of my appointment I was running late getting home from work, I called the customer service line and they instructed the tech to come at a time closer to my arrival, no rescheduling needed. Prior, to the techs arrival, they called and let me know that he was in the area and to expect him. He arrived within 30 minutes of that call. Once here, the gentleman was courtious and efficient. He reviewed the situation and quoted me a price before he begain any work, and believe me, he worked! And to top it all off, I did not have to have cash present. He was able to process my payment using my credit card. Talk about making a "stinky" situation come up roses. Thank you Roto-Rooter!