San Francisco, CA
Absolutely HORRIBLE. DO NOT GO, DO NOT WASTE TIME OR MONEY. IT'S "CLOSING IN A MONTH ANYWAY...."
I checked the website before driving there today, regarding hours of operation; because they have been notorious for closing for a day or so on any whim. There was nothing posted that they were closed today, and in fact should have been open until 5pm.
I drove in from Leander, but when I got there, even though there is a lighted "OPEN" sign in the window, there is a handwritten note on a piece of scrap paper, taped to the window, that states " if you are here BEFORE 5pm and for a self-serve bath, call this # ".
So I call the # and the woman sounds surprised that the place is closed and she can be there in 5 minutes, do I want her to come up?
Well, yess! I drove 20 miles to give my dog a bath, in what used to be a decent business...
I and my dog sat on the sidewalk for 10 minutes before I gave up and called her back. I told her she lost a loyal customer, and before I could finish, she said "well I'm closing in a month anyway." and then she hung up on me.
This is the WORST customer service I have EVER received. Not even the common courtesy or micro-minimum professionalism to post on their website that they are closed for the day, or to send out an email -- yes, I was a regular self-serve customer and had received email notices in past....
wasted my time, gas and money.
Also, note that the last time I had my dog shaved-down there, it was a sloppy job.