Garden Grove, CA
My outside AC compressor would not kick on. I called Cole because I always received fair and honest form now former technician Andrew. I got a 4:00PM appointment and the tecniciab didn't arrive till 9:15PM. When David finally arrived he was very friendly and very quickly diagnosed the problem. It was a capacator on the outside unit. He told me he had one more on his truck and since i was a long time customer He would "give me a break and install it for only $300.00. My wife and daughter had been suffering in the heat for three days so I reluctantly told him to go ahead. I was seething inside because I was with my cousin who had contractor's licence when we bought the entire compressor unit new from Grainger for only $350.00 about six yaers ago. Isn't it funny how with a straight face they can charge $300.00 for what is actually a $30.00 part? I can't picture Andrew doing this. I'm guessing that could be why he's now a former employee.
Three years ago I needed to replace my indoor furnace unit. Being always satisfied with Andrew's honesty and professionalism I called Cole for an estimate. Luckily I called two other companys. Cole wanted $4000.00 to install the exact same unit I had installed from a competitor for $1900.00.
To sum it all up, if you want to get ripped off, call Cole Services.