Buffalo Grove, IL
I've been a patient of Dr. Weisz and the Libertyville Dental Associates since about 1976. Before Dr. Weisz, I saw 2 other dentists. If you have need of a dentist, you should watch his videos. Search Google for "Libertyville Dental Associates Videos". Hear from his patients and see his office.
Patricia fails to mention in her complain that she waited 11 months before reporting that her order was not delivered.
This is we sent Patricia:
From: Chuck Knell [mailto:Chuck@EmbroideryMaster.com]
Sent: Tuesday, June 22, 2010 4:38 PM
To: [...email address removed...]
Subject: re: order emaster-5365 from Embroidery Master
I am very sorry about the inconvenience this problem has caused. Here is what I was able to find in our records from 11 months ago.
Fedex reported your order delivered on July 21, 2009. You can review this yourself by clicking on the tracking number link below.
Tracking number: 146575110024211
We notified you of the delivery on the same day. Our email to you is attached. We sent your order insured for loss, however, you did not dispute the delivery. Normally in a case like this, we would file the claim against Fedex when a package is reported as lost. However, Fedex requires this claim to be filed within 21 days of the reported delivery. So, 10 months later, it is too late to file a loss claim.
At this point, the most that I can offer you is a coupon for 50% off the price of the item which you previously ordered. If you should decide to re-order this same item, use coupon code em5365.
Again, I apologize for your inconvenience in this matter.
Embroidery Master Customer Service Manager