They pressure you non stop to get upgrades and tend to take your dog first without even greeting you. Picking up is always an issue and they are never done on time. They are constantly answering phones while i'm talking to them. Almost no eye contact when I walk in or anyone else because I guess they don't want to help. They do high pressure sales to get you to upgrade shampoo or get ears cleaned for extra money. I'm guessing they are forced to sell these upgrades or they get punished is what it seems like and its what I've overheard during their conversations while I stand and wait for my dog. They quote you a really cheap price to get you in and then you leave costing $20-25 more with special charges to up the price. Mobile grooming is cheaper overall and they come to your home.
Groomers seemed way to rushed and too busy to hear what I wanted done. I don't think i'll be using them again.
Same thing happened to me with the grooming. They kept my dog forever and charged me way more than they said when I dropped off. Groomers don't seem interested in keeping clients because they shaved my dog bald twice and I visited them 4 weeks apart from the last grooming so its not like my dog even had much hair the second time so no tangles and still got shaved.