San Francisco, CA
I helped my neighbor take their dog in - he was in pain. We saw Dr. Aul. He told us the dog may need surgery - his diagnosis made no sense. He sent us home with no pain meds. We decided to get a second opinion - we called to get a copy of the XRay. The receptionist put Dr Aul on the phone with me. He was trying to talk me out of a second opinion - said his surgeons could do the job, etc. I made it clear that I was going to get a second opinion and needed the XRay, so he HUNG UP on me. Then we had to pay for a copy of the XRay that we had already paid for!!
Never again will my neighbors or I set foot in this place. Horrid customer service - being hung up on was the last straw! Do not waste your time bringing your pet here!
This is the "Mayo Clinic" for Pets. I have seen most of the Vets here and have not had a bad experience. The surgeons are awesome - Dr Robbins and Dr. Pare are excellent. Dr Feinmehl the Oncologist saved my dog who had cancer. The Rehab staff is excellent as well. They use a team approach if necessary. If your regular vet can't handle it, this is THE place to come. A bit pricey, but you get what you pay for! I highly recommend this practice!
Excellent care at a reasonable price! Dr Clarke is outstanding - caring, thorough, honest, not out to strictly make a buck. All the vets at this practice are very good as well. The staff is friendly and knowledgeable. The office is very clean! I wouldn't take my dogs anywhere else!