These people are sophisticated crooks. They double their prices, then offer a sale price that is still higher that what most fine jewelers would charge for a higher quality product. I wanted to exchange earrings I was pressured into buying, but really didn't love or want. Shalimar would not do an even exchange. They made every excuse in the book to require more money. I refused to pay more money, so now I'm stick with a store credit at a place I NEVER want to do business with again.