Extremely expensive, both with animals and supplies (what little they have). I have found several reptiles/amphibians on the wrong substrate and in too small of a cage. They mix their adult hamsters, so don't be surprised to get a pregnant female or any hamster with wounds. The price for the rabbits is OUTRAGEOUS! $99 and they aren't even spayed/neutered/pedigreed! One rabbit was completely blind in the left eye. I asked the owner about it, and he offered me a "discount" of $20 off....which still left the rabbit to be expensive.
I popped in one day to get a heat bulb for my snake. What usually costs $7.99 at Petsmart was $18.99 at Valencia Pets...exact same wattage and exact same brand.
Want a Rose-hair tarantula? They offer to sell it with a crummy, small set up for $160. Buy everything separately somewhere else, and you'll end up paying $50 for the same items.
They probably are the best choice in SCV for buying saltwater fish, but that's it.
I'm not pleased with how filthy their fish tanks are. They have much higher prices than Petsmart. The only time I go into Petco is to buy something I can't find at Petsmart.
Good selection if you're buying for a dog or cat, but I'm not pleased with how they care for the reptiles. Went in to find that the bearded dragons were in too small of a cage and had no water bowl. I figured they must be cleaning it. A couple of days later, I went in to look at the bearded dragons, and again, no water bowl. I spoke to the owner, and he stated that they get their water from the veggies. Yet what was left in the cage were lettuce leaves that were dried to a crisp and covered with sand. The bearded dragons' eyes were sunken due to dehydration. Called animal control and refused to buy anything.
Good if you need something and don't want to drive to Petsmart to get it, but I would rather make the drive. With their overpriced puppy mill puppies, dirty shelves, lack of proper selection, and horrible fish section, I don't shop here unless I absolutely HAVE to.
I have brought my dog and cat here several times. I have always had good experiences here, and the prices are low. My dog has came in here before for a dental, and actually has another scheduled tomorrow. Dr. Loken is the only vet here, so it lessens the chance of confusion between multiple vets switching off (which I have experienced at other animal hospitals). He's friendly, but not the sickening "I-want-your-money" kind of friendly. He doesn't force unnecessary tests. He always explains why certain tests/medicines are needed, so I don't feel like I'm just visiting another money-hungry vet. He starts with the small things first, and works his way up if things don't work out. Many times, my dog has walked out with a specific diagnosis, a couple of medications, and never needed another visit for the same thing.
My dog had some kind of bad skin reaction and was developing several hot spots overnight. We took him to Dr. Loken, left with medicated shampoo and prednisone, and he never had the problem again.
Another time, he was limping on his right front leg. Most other vets would have automatically done an x-ray. Dr. Loken took his time feeling the leg, moving it slowly in different directions, and took great care in watching for certain reactions that my dog displayed. With a diagnosis of brusitis and some anti-inflammatory and pain reliever pills, my dog was fine within a few days. Even after the pills were gone, he didn't limp again.
When we took the dog in for a dental and 2 lump removals, Dr. Loken found yet another lump during the pre-operative physical. My family and I were pleased with how thorough he was, and surprised that he found a lump that we didn't know was there! (And once he pointed it out, I felt the lump for myself.)
All in all, I'm very pleased with Dr. Loken as our vet. Even though we have moved to Castaic, I still bring my dog and cat to him in Acton, at least 45 minutes away.
In response to Pam...
Apparently, nothing has happened to keep you away since you keep going back. If you're so unhappy with any vet, why continue going there?
My dog ate something he shouldn't have, foil and packaging included. He came in with constipation and trouble urinating. They stated that the food product that he ate was not dangerous, which I knew, but I was concerned about the packaging blocking his intestines. After a very sparkly looking x-ray, an enema, and medication, my dog was fine after a few days. The only thing I had a problem with, was that the vet prescribed medication to prevent vomiting, though vomiting would be one way to get the packaging out of the stomach, therefore preventing any more of the foil/packaging from getting to the intestines.
I had to bring my rabbit in late one night because he had stopped eating and was showing signs of pain. He had a fever of 105 (normal being 100-103). With a couple of x-rays, and knowing the usual signs, the vet diagnosed him with GI stasis (where the intestines stop) and recommended that he stay overnight. He wasn't even there for 12 hours, and the bill had already climbed to over $900. I asked for copies of the medical record so that I could bring them to my regular vet the next day. All Creatures sent the rabbit home with ORAL medications. Since his digestive system wasn't even working, I would have thought it would be common sense to not provide oral medications (my normal vet proved me right). I also realized that when I looked at his medical records, his temperature spiked to 107.1. I looked for any indications of them providing ice packs, or chilled IV fluids, none of which were written in the medical records. With my rabbit at home, my family and I took the time to switch out a frozen water bottle and frozen wash cloth every 20 minutes to get his temperature down. Even though he was still severely ill, we got it down to 103. Why is it that a fully staffed animal hospital can't even lower a rabbit's temperature, when I was able to do it at home?
I feel like my rabbit was placed in a cage and ignored for those 12 hours. Looking at the medical records, and seeing nothing but the records of the x-rays that were done and the oral medications given, this was most definately the case.
The next emergency that one of my animals has, I will be making the drive to somewhere else.
Dr. Tracy McFarland is an excellent vet and a great help to the cat community. She knows her stuff and will do anything within reason to get your cat better. She's slightly more pricey than your average animal hospital, but worth it.
I had brought my cat in due to him having blood in his urine. She did a simple urinalysis to find crystals in the urine, but also did normal bloodwork to make sure that his kidneys were fine. She didn't force any extravagant tests, and also simply recommended the tests that she did do. I never felt like she was trying to just suck more money out of my wallet by doing unnecessary tests.
My dog needed a dental and some vaccines, so I thought I'd try out this hospital. They took my dog in the back to get the vaccines done while I had to wait in the waiting room. Most vets will easily give the vaccines right in front of you in the exam room. My dog was then called in to an exam room (so why couldn't I see him getting the vaccines?) for a physical before they could write up an estimate for the dental. The vet didn't even introduce herself. She simply said "Hi" and proceded to ask the usual questions about eating/drinking/peeing/pooping habits. We had thought she was one of the technicians until she continued with the physical. After leading us out the door, still without knowing her name, we went to the front desk to wait for the estimate on the dental. Without the possibility of extractions and the lump removal we had asked for, the cost was going to be over $700. This was a ridiculous price, and we were able to get it done at another animal hospital for $435 (4 extractions and 3 lump removals included!).
Brought my dog in for a simple vaccine update, since it was within walking distance. The moment I walked in, I could feel the gritty dirt on the floor, and not just at the front door, but throughout. A puppy with Parvo (can't mistaken that distinctive smell) was placed in what I think was the one and only exam room. The moment that the puppy walked out, they called my dog in. That doesn't even leave time for them to disinfect everything. I told them I would wait until that room was clean. Next time I was called in, the place smelled strongly of cleaning products. My dog was placed on the table, and as the glass thermometer (dangerous to use with animals, by the way) was moving towards my dog's rear, I saw leftover feces on the thermometer, no doubt from the previous patient. I had to point this out to the vet before it even touched my dog. Thankfully, I witnessed a sterile syringe being removed from it's packaging before the vaccine was drawn up.
Being a veterinary student, I notice the differences between a good and bad practice even more than the average client. I have not been back to this hospital since.