We LOVE Windhaven pediatrics. Dr. Herrera was recommended to me by my OBGYN when I was pregnant with my first child as the pediatrician HIS kids see. She is top notch, I trust her 110%. The times we have had to see one of her associates, Dr Kim or Dr. Han, they have been wonderful as well. I don't know how old the reviews mentioning the rude front-office staff are, but they did go through a rough patch a few years back. However, the problem was addressed and we have had nothing but great interactions with front office staff in the past 2 years (today's date: 9/8/2010).
I was very impressed with my experience at Smooth Solutions. I had been considering laser hair removal for quite some time, but found the cost prohibitive at other centers. I heard SS's ad on the radio for 3 underarm sessions for $99 and figured I would try it out.
Everyone I met was very professional, all of my questions/concerns were addressed and I left happy. First, they spread a frozen gel on the area, let it sit for a few minutes and then use the laser. It was a little more uncomfortable than I was expecting, but there was much less discomfort than, say, a tattoo. I have the ideal skin/hair combo, fair skin with dark hair. I had my first treatment ~4 weeks ago and am still hair free. I am thinking it works very very well!
It was made very clear to me that if 6 sessions didn't take care of the hair, the center would take care of me with extremely reduced session costs. I also knew going in that not everyone responds to laser treatment. The aftercare instructions were specific about what to expect, what is not normal and what to do if you had a reaction, even providing after hours phone numbers to talk with a physician in an emergency. All in all, I am a happy customer.