New York, NY
These people are only interested in taking your money and do not care at all about your dog. PLEASE TAKE YOUR POOCH SOMEWHERE ELSE!
My dog, Charlie had been going to Walter's daycare for about 3 weeks when I received a phone call from a panicked young girl who informed me that my 4 month old puppy had been "playing with all the other dogs about an hour ago when one of the staff members heard a yelp and discovered Charlie had been casually nipped by another dog".
She reassured me that this sort of thing happens ALL the time at Walter's and there was nothing to be alarmed about. When I asked if I should leave work and come in to check on him or if I should take him to the vet, she reassured me that their groomer, "who has 20 years of experience with this sort of thing" looked at the bite, cleaned it off, and said that "without a doubt, he did not need to be taken for medical attention", however, it was ultimately up to me to come in and check on Charlie, but rest assured, she reminded me that "this sort of thing happens all the time" and Charlie's bite was not really a bite at all, just a tinsy little scratch and to be honest, she told me, they weren't even sure if it was a bite or a nick.
Flash forward 4 days, Charlie's scab fell off to reveal an oozing 2" deep hole. I immediately rushed him to the emergency clinic at my vet where I was informed that with ANY biting injury, dogs must be taken immediately to seek medical attention because they are at risk for serious infection if the wound is not cleaned properly. Had Walter's Pet Styles taken Charlie to a vet within an hour after he was bitten, Charlie would not have had to have an emergency 4 hour long surgery to remove the dangerously infected skin around his bite wound that was improperly (if even) cleaned.
When I took up this issue with Manager Marshall, he denied that something like this has ever happened before QUICKLY reminding me about the multi-page contract I had signed when I registered Charlie for daycare that would prevent me from suing Walter's for negligence.
CONCLUSION: Walter's claimed it did everything in its power to treat Charlie's wound, short of taking him to the vet. When I questioned why no one took Charlie to the vet, Marshall told me that it would have been an expensive (about $200) vet bill, and Walter's wanted to avoid upsetting me with an expensive and unnecessary vet bill in addition to my injured puppy. Instead I faced an almost $800 bill from my vet for Charlie's emergency surgery. Not only did Walter's refused to reimburse me for my 15 remaining doggy daycare sessions ($440), they also refused to pay for any portion of Charlie's $800 vet bill.
Do not take your dog here if you want to end up with an emotionally distraught and physically injured dog AND out $1240!!!