New York, NY
I was interested in renting an apartment for around October 1st. I am a college student and was certain that living in off campus housing was the best choice for me because rent would be cheaper then paying for housing at school. We set up an appointment with Alex to look at apartments, the only times he would get back to us was when we would call him to check and see if he had forgotten about us. He was 25 minutes late for an appointment that we were 25 minutes early for. As a result of poor communication, we were only able to see three apartments out of the five that we were told we would see that day. One of the three was under heavy renovation. We made an appointment to see more apartments the following week and we were never contacted back by Alex again. When we called, he claimed that he was really busy and we were the next client on his list. Once again, we never heard from him. We called Ardor directly and spoke with Steve Love who apologized profusely and reassured us that he would call us back by the end of the day to continue our apartment search. We were told that brokers will essentially only help out clients who they feel will be reliable. We never made it apparent that we wouldn't be reliable, and that is no way to treat a customer. Steven never got back to us that day, and when my friend contacted the office again to talk to someone else, Steven called him back and left a condescending voicemail disapproving of apparent threats that my friend was making. This is a business, and businesses deal with customers. The customer always comes first, and we definitely do not feel this way.