I was running late and called ahead to let thrm know but when I got there no one was there. So, I called again while waiting in front of the shop, told them I was there then they showed up about 15 mins later. It took about 7 hours including breaks (theirs not mine) for them to do 2 strand twist extensions. The quality of braiding was good but customer service was awful. If you desperately need braids then this place is ok but I will not go there again.