I really appreciated the plumber who came out to my home this weekend, his name was Trevor. I called Dean's because I saw they were offering a special for $99 for the main line. I was told that the special didn't apply for the weekend and I was a little discouraged. But then the lady on the phone said she could call the plumber who offered the special and see if he would like to work. I was very very pleasantly surprised that he would come out for me. I find the kind of customer service Dean's offers to be refreshing. I appreciated the person who answered the phone and the plumber for working on a weekend and getting the job done without any mess or attitude (because he had to come into work, he was very polite and courteous).