A neighbor recommended this place to bring a young cat I found abandoned in the basement of our building. Since this place accepted Muffins certificates I decided to try them, figuring that would cover the majority of the bill. I got to the office to find an 'estimate' for $273 awaiting me...this was just to have the cat spayed...and they knew ahead of time this was a stray. No vaccinations, and no mention of any of this prior to getting to the office. Nice. Since they had canceled two previous appointments I had made at the last minute due to 'scheduling issues', and the cat was supposed to be going to my mom's the next day, I returned my eyeballs to their sockets and left the cat there. A regretful mistake. Later in the day I was called with the news the cat was (thankfully) doing well but AFTER CUTTING HER OPEN, they learned she was already spayed! WTF? After cutting her open? $273 worth of fees, and you can't even tell before surgery? So I go to pick up the cat, and am given the balance, which has now ballooned to an additional $79 more than they'd already raped me for. I asked what the discrepancy was for, and the assistant disappeared for 10 minutes to find out. In the meantime, another customer came in to pick up their pet, and they also had an issue where they were double charged for something on their bill. So the assistant returns to tell me the additional $79 was a 'billing error' for charges that had been incorrectly added to my bill after the estimate. On the estimate the items were listed with $0, somehow these magically were billed- $54 for 'advanced cardiac monitoring' and $25 for 'full sterile procedure'--what the hell is that anyways? I asked and got no explanation. When I mentioned that their fees were higher than any I'd ever seen, I was rudely told I could have taken the cat somewhere else and the charges had been approved. After this experience I think Dr Donovan may be related to Bernie Madoff, and I'm sure the people who invested in his scheme could have invested their money elsewhere but they had no idea what awaited them until it was too late...same goes for me. At any rate, after I questioned the charges, they were removed. After draining some blood to sell to cover the remainder of the bill, I was given the poor cat back. She had an Elizabethan collar around her neck which I was told she had to keep on at all times. I took her home, and she could barely move in the thing. It was impossible for her to lay down wearing the collar because of the way it fit, and it was impossible for her to eat or drink. After a few hours i removed it, and she ate right away and then slept off the drugs they dosed her with... 'Pain Inj (Small)' at $45 and qty 3 'Metacam pain relief' in addition to the anesthesia- how many pain killers can a 7lb cat possibly need anyways? The collar was completely not needed, the cat never once touched her stitches, but was probably a convenient way to add $28 more to the bill. For the sake of your pet, and your wallet, I highly advise anyone considering this place to go elsewhere. You cannot possibly do any worse. There is a new animal hospital close by on Flatbush Ave, Prospect Heights Animal Hospital. Even without the Muffins certificate, they are surely far less expensive than this horror show. I have brought my other cats there and they are excellent.