Very lacking in "customer service"!! Food is way overpriced for the current economy. The washing facility is adequate. The grooming service is excellent, however booking and scheduling is so painful that I can't waste time with them anymore. My last experience, I was offered an opportunity to drop off my dog before opening. I was initially thrilled to receive ou tof he way attention, until the store owner failed to show up. I WASTED an entire morning, and then the owner's mother that was filling in for him that day, was completely unapologetic or understanding--basically it was just my problem. NOW--I wouldn't buy water from them in a drought.